Shipping and Order Timeline Policy

Our shipping policy (and timeline) as well as order processing (and timeline), varies depending on the product category you purchased.

Custom Spa Covers and Custom-Built Products

This includes items such as: New Hot Tub Covers, Walk on Hot Tub Covers, Aluminum walk on Spa Covers, Soft Spa Covers, and Spa Cover Caps, etc.

Production:

Covers are built to order and can take 10-25 business days in production depending on the time of year. The average production time is between 10-12 days.

Shipping:

Due to the large size of our custom hot tub covers, your order will likely be shipped through one of our Less Than Truckload (LTL) carriers. While a tracking number will be provided, please note that updates may be less frequent compared to traditional (UPS, FedEx, etc.) shipping services. We ask that you provide your phone number at checkout so the carrier can contact you to arrange delivery if needed. Custom cover orders typically take 1-4 weeks to reach their destination once they are shipped. Sorry we cannot ship any items to a P.O. Box. All orders are delivered to your front door.  Our LTL partners are not able to bring your order into your home or to the backyard. Once your cover is shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Cost:

Shipping on custom covers is calculated at checkout from the destination, the options selected and current freight rates. Your cover ships by freight truck rather than UPS or FedEx, because it is oversized and needs handling a parcel carrier cannot give it. Some orders ship free and many carry a shipping cost – you will see yours at checkout, before you pay. Any applicable charges will be calculated at checkout. Hot Tub Cover Spot will not revise, re-quote or invoice any additional shipping or freight cost after an order is placed, including where our actual freight cost exceeds the amount quoted.

All Other Products (non-custom)

This includes items such as: chemicals, steps, accessories, pillows, straps, blankets, etc.

All orders of non-custom items that are in stock and available, ship within 2-4 business days. Once shipped you will receive a shipping confirmation email with tracking details. For these types of products the carriers that used generally are: U.S. Postal Service (USPS), United Parcel Service (UPS), or FexEx. These non-custom items are generally shipped via “Ground” service and shipping time ranges from 5-10 business days.

Shipping Cost:

Accessories, cover caps, cover lifters and spa steps ship free when they are ordered together with a cover. Ordered on their own, they carry a flat shipping charge, shown at checkout before you pay. Bulky items such as cover lifters and spa steps carry a higher flat rate than small items, because a carrier treats them differently.

Other General/Broad Shipping Policies

Damage During Shipping:

Damage should be noted with the carrier if possible and if a spa cover, please refuse delivery. Please do not use the item and keep it with all the packaging materials and box for inspection. Notify us on the same day if possible. We will not be able to replace damaged merchandise if we are not notified within 5 calendar days of the delivery date. We have the right to request photos of the damage.

Reach:

Shipment/Delivery is available within the U.S. 48 contiguous states. We currently ship to the 48 contiguous United States. We are not able to deliver to Alaska, Hawaii or Puerto Rico. Contact us for a quote. Sorry, spa covers cannot be shipped outside of the U.S.A.

Please make sure you read our terms and conditions page located here for any additional information regarding our policies and procedures.